Understanding options to stay in your home


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Struggling to make your mortgage payments due to a short- or long-term financial hardship? There are options to help you stay in your home.

As soon as you realize you have (or potentially will have) a problem paying your mortgage, reaching out to your loan servicer (the company listed on your mortgage statement) is the best decision you can make – and one that may help you keep your home. They are your best resource for identifying a solution that’s right for your individual situation.

Your loan servicer will work with you to determine if you’re eligible for any of the following workout options to stay in your home.



This option will completely replace your current mortgage with a new loan with different terms that can make your mortgage more affordable or sustainable.

Who’s it for?

If you’re current on your mortgage payments and have enough equity built up in your home.


This is an agreement between you and your loan servicer (the company listed on your mortgage statement) to either suspend or reduce your monthly mortgage payments for a specified period of time.

This is often combined with a reinstatement or a repayment plan to pay off the missed or reduced mortgage payments when your financial situation stabilizes.

Who’s it for?

If you’re facing a short-term hardship and are currently unable to make your payments on time.


This option allows you to become current on your delinquent mortgage by paying the entire amount you’re behind (including taxes and insurance, delinquent interest and other expenses incurred by your lender).

Who’s it for?

If your hardship has ended and you’re able to make a lump sum payment by a specific date.

In most cases, this option makes sense when you can show that funds from a bonus, tax refund, new employment or other income source will become available soon.

Repayment Plan

This allows you to bring your mortgage current by setting up a schedule of repayments over six to 12 months – adding a portion of the overdue amount to each monthly payment.

Who’s it for?

If you’ve recovered from a short-term hardship and are able to afford your regular monthly payment plus a little more to cover past-due amounts.

Payment Deferral

This option allows you to defer up to two months of missed payments to the end of your mortgage term without accruing any additional interest or late fees. Ask your loan servicer (the company listed on your mortgage statement) if they offer Payment Deferral.

Who’s it for?

If you have overcome your short-term hardship, but you are unable to afford reinstatement or a repayment plan, this solution will allow you to resume your pre-hardship monthly mortgage payment.


You and your loan servicer (the company listed on your mortgage statement) agree in writing to modify or restructure your mortgage to make it more affordable and sustainable. A loan modification typically reduces the monthly payment amount by changing the terms of the mortgage, such as extending the number of years you have to repay the loan and lowering the interest rate.

Who’s it for?

If you’re facing a long-term financial hardship and are behind on your mortgage or expect you will fall behind soon.

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