1. Affiliated Business Arrangement Disclosure
Northeastern Realty, LLC. is required by federal guidelines to disclose certain information to prospective Customers. We are required to disclose any affiliations that may exist with other companies that will be providing real estate related services required during your transaction, that compensation will be received for those services and that you are not required to use an affiliated company for those services.
Therefore you are hereby notified that Northeastern Realty, LLC and Northeastern Realtors are part of a family of companies (the “Affiliated Companies”), and each may refer to you the services of another. Northeastern Realtors is wholly owned by Northeastern Realty LLC, either directly or through one or more subsidiaries. Because of these relationships, the referral of a customer (including you) by any of the Affiliated Companies to another may provide the referring company, its affiliates, and/or its employees with a financial or other benefit.
You are not required to utilize any of the Affiliated Companies who are related and /or affiliated with Northeastern Realty, LLC. It is not a requirement to do so.
In order to offer you the best service we share information regarding your transaction with our Affiliated Companies. If you object to this practice, please notify us in writing and we will not disclose any transactional information.
2. Web-Based Privacy Notice
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
3.Web-Based Government Disclosures:
These materials are not from HUD, FHA, the USDA or the VA. These materials were not approved by any government agency. They are independent of any government agency. We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDA/VA. The inclusion of various education, information, web links, or materials are not an endorsement of the Sender or any of its employees or business partners.
For Information directly from HUD/FHA, visit https://www.hud.gov/topics/buying_a_home
For information directly from the VA, visit http://www.benefits.va.gov/HOMELOANS
For information directly from the USDA, visit: https://www.rd.usda.gov/programs-services/all-programs/single-family-housing-programs
4. Web-Based Customer Complaint Policy
It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Consumer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaint binder along with all the Customer Complaint Officer’s Quality Control Files and other written policies so employees can easily success them and use the complaints to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer’s meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to customer protection, fair lending and civil rights laws. For more information, contact us at the number on the Home Page.
5. Additional Important Information Links
NMLS Consumer Access Link: http://www.nmlsconsumeraccess.org/Home.aspx/MainSearch
RESPA Settlement Cost Booklet Link: http://www.hud.gov/offices/hsg/ramh/res/Settlement-Booklet-January-6-REVISED.pdf
CFPB Tool Kit Link: https://files.consumerfinance.gov/f/201503_cfpb_your-home-loan-toolkit-web.pdf